Terms And Conditions

1. Introduction

Welcome to The Refund Genie which is the Business name of Squable Management Services LLP ( here in to referred as The Refund Genie) and By accessing our website at https://www.therefundgenie.com/ ("Website") or utilizing any of our services, you agree to be bound by these Terms and Conditions ("Terms"). These Terms establish a legally binding agreement between you, the user ("You" or "User"), and The Refund Genie ("We", "Our", "Us"). If you do not agree with these Terms, please discontinue your use of the Website immediately.

We reserve the right to update, amend, or modify these Terms at any time without prior notice. It is the responsibility of the User to regularly check the Website for any changes to the Terms. By continuing to use the Website after any modifications, you agree to the revised Terms.

2. Services Provided

The Refund Genie is a tax consultancy service designed to help individuals and businesses navigate the complexities of tax preparation and filing in the United States. Our services include, but are not limited to:

Tax return preparation for individuals and businesses
Assistance with filing federal, state, and local tax returns
Review and consultation on tax-related matters
Tax planning advice for current and future filings
Representation in case of audits or inquiries by the IRS or other tax authorities

By engaging our services, you agree to provide complete and accurate information for the preparation and filing of your tax returns. We are not responsible for any delays or penalties incurred due to the provision of inaccurate or incomplete information.

3. Eligibility

To use the Website or our services, you must meet the following eligibility criteria:

You must be at least 18 years of age.
You must have the legal capacity to enter into contracts under applicable law.
You must provide current, accurate, and complete information during the account registration and/or service request process.

By using the Website or our services, you represent and warrant that you meet these requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe that you do not meet these eligibility requirements.

4. User Responsibilities

As a User of The Refund Genie, you agree to:

Provide truthful and accurate information during the process of tax preparation.
Regularly review your account information and ensure it is up-to-date.
Keep your login credentials secure and not share them with any third parties.
Use the Website and services in compliance with all applicable laws and regulations.
Immediately inform us of any unauthorized use of your account or any breach of security.

You acknowledge that you are solely responsible for ensuring the completeness and accuracy of all documents and information you provide to The Refund Genie. You also agree to bear all legal liabilities resulting from any false or misleading information you provide.

5. Disclaimer

The information and services provided by The Refund Genie are offered on an "as-is" basis, without warranties of any kind, either express or implied. While we make every effort to ensure the accuracy of our tax preparation services, we are not liable for errors or omissions that arise from incorrect or incomplete information provided by the client.

We do not guarantee that the use of our services will prevent audits, tax penalties, or other legal actions. Tax laws are subject to change, and you acknowledge that we are not responsible for any consequences arising from such changes. We strongly encourage all clients to consult with legal or financial professionals where necessary.

6. Limitation of Liability

To the maximum extent permitted by law, The Refund Genie, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with:

Your use or inability to use the Website or our services.
Any errors, omissions, or inaccuracies in the tax preparation services.
Any legal or financial consequences arising from delays in tax filing or submission.

You agree that the total liability of The Refund Genie, for any claims related to our services, shall be limited to the amount paid by you for the specific service. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the fullest extent allowed by law.

7. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, software, and code, is the exclusive property of The Refund Genie or its licensors and is protected under applicable intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Website without prior written consent from The Refund Genie.

Unauthorized use of our intellectual property may result in legal action.

8. Third-Party Links

The Website may contain links to third-party websites, services, or content. These links are provided solely for your convenience and do not constitute an endorsement by The Refund Genie. We are not responsible for the content or functionality of third-party websites, nor do we control their privacy practices or terms of use. You acknowledge that any interactions with third-party websites are at your own risk.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is available on the Website, outlines how we collect, use, store, and protect your personal information. By using the Website or our services, you consent to the practices outlined in the Privacy Policy.

10. Modifications to the Terms

The Refund Genie reserves the right to amend or modify these Terms at any time. Any changes will be posted on the Website and will become effective immediately upon posting. It is your responsibility to review the Terms periodically. Continued use of the Website or our services after any changes have been made signifies your acceptance of the new Terms.

11. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or relating to the use of the Website or our services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of laws principles. Any legal actions or proceedings related to the Terms or your use of the Website shall be brought exclusively in a court of competent jurisdiction within the United States.

12. Contact Information

If you have any questions, concerns, or issues related to these Terms or your use of the Website, please feel free to contact us at info@therefundgenie.com. We aim to respond to all inquiries within a reasonable timeframe.

Refund Policy

1. General Refund Policy

The Refund Genie is committed to providing high-quality tax consultancy services. We understand that circumstances may arise where a refund is requested. Our refund policy is designed to be fair and transparent to ensure that all users understand their rights when requesting a refund.

Refunds are only available for services that have not been rendered or completed. Once a tax return has been filed or a consultation has been provided, we are unable to offer a refund.

2. Refund Eligibility for Services

Refund eligibility depends on the type of service requested:

Consultation Services:

If you schedule a consultation and later wish to cancel, you must notify us within 24 hours of booking the consultation. Refunds for consultation services will not be provided if the consultation has already taken place or if cancellation occurs less than 24 hours before the scheduled time.

Tax Preparation Services:

Refunds for tax preparation services are only available if the service has not commenced. If you have provided all necessary documents, and we have started working on your tax return, you will not be eligible for a refund. If no work has begun, a refund may be processed upon request.

3. Requesting a Refund

To request a refund, please email us at info@therefundgenie.com with the following information:

Your full name and contact details.
The type of service for which you are requesting a refund.
The reason for the refund request.

We will review your request and respond within 7-10 business days. Refunds will be processed back to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to reflect the refund in your account.

4. Non-Refundable Services

The following services are non-refundable:

Filed Tax Returns: Once your tax return has been filed with the IRS or other tax authorities, no refunds will be issued.
Expedited Services: Any fees paid for rush or expedited services are non-refundable, even if the filing or consultation has not yet occurred.
Completed Consultations: Once a consultation has been conducted, the fees for that service are non-refundable.

5. Dispute Resolution

We are committed to providing excellent customer service and resolving any issues you may encounter. If you are not satisfied with our services, we encourage you to contact us at info@therefundgenie.com before filing a refund request. We will work with you to resolve the issue promptly and fairly.

6. Amendments to the Refund Policy

The Refund Genie reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on the Website, and such changes will take effect immediately. It is your responsibility to review this Refund Policy periodically to stay informed of any updates.